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Orders & Delivery
We currently ship to the UAE and the other GCC countries (Bahrain, Kuwait, Oman, Qatar and Saudi Arabia), the United Kingdom, the United States and India. Availability may be limited by postcode, product restrictions or courier coverage and will be confirmed at checkout.
UAE orders are typically delivered within 1β2 business days (Monday to Saturday, excluding UAE public holidays). Estimated dispatch and delivery times for other destinations are shown at checkout. Customs and local delivery processes can affect international delivery dates.
UAE: free above AED 250; otherwise AED 25.
UK: free above Β£80; otherwise Β£9.
US: free above US$95; otherwise US$12.
Other GCC countries and India: charges are calculated at checkout.
The checkout will state whether duties and taxes are included. If an order is sent duties unpaid, the recipient may need to pay import duties, taxes or carrier fees before delivery. We will not add undisclosed mandatory charges after checkout. Nothing here limits rights under applicable consumer law.
Once your order ships, weβll email a tracking link. Please allow up to one business day for tracking to activate.
We will contact you where required and offer the remedies required by the law that applies to your order, which may include agreeing a revised date or cancelling for a refund.
Payments
We accept payment methods displayed at checkout, which may include Visa, Mastercard and Apple Pay. Availability varies by market.
Prices may be displayed in AED, GBP, USD, INR or another applicable checkout currency. The final currency, product total, delivery charge and applicable taxes will be shown before you place the order. Your bank or card issuer may charge conversion or international transaction fees.
No, unless it is specifically offered at checkout.
Payments are processed by third-party payment providers using their security controls. We do not store full payment-card details.
Returns & Exchanges
We do not accept returns on health & beauty products (such as skincare or cosmetics) or personalised items, in line with global retail standards.
Refunds are only available if the item is incorrect or arrives damaged.
No. We do not offer refunds on opened or used products unless the item is damaged due to a manufacturing defect.
Email us at customer.service@vimijoshibeauty.com with your order number, reason for return, and a clear photo of the item. If eligible, weβll provide return instructions. You must notify us within 48 hours of receiving your order.
Exchanges are only available if you received the wrong item or if the product arrived damaged. Please contact us within 48 hours of delivery.
Products
Please refer to each product page and packaging for the current product-specific claims and ingredient list. Vimi Joshi Beauty does not commission animal testing except where required by law.
Not every product is talc-free. Check the ingredient list for the individual shade/product before purchase; ingredients may change where permitted, so the packaging is the definitive list.
Suitability varies by individual. Review the ingredient list and directions, and patch test where appropriate. Stop use and seek medical advice if irritation occurs.
Our shades are created with undertone accuracy in mind, particularly for South Asian, Middle Eastern and other warm or olive undertones, while being designed for a wide range of skin tones.
Samples, Gifts & Offers
Account & Support
No. You can check out as a guest. However, creating an account lets you track orders.
Click βForgot Passwordβ on the login page and follow the instructions to reset it.
Email us at customer.service@vimijoshibeauty.com and we aim to respond within 48 hours.
COLOUR REIMAGINED THROUGH CULTURE
Custom-blended shades, designed with intention and artistry.
10% oFF yOUR fIRST oRDER
COLOUR REIMAGINED THROUGH CULTURE
Custom-blended shades, designed with intention and artistry.