Orders & Delivery

No, an account is not required to place an order. You may check out as a guest or create an account to save your details and track future orders more easily.

Can I change or cancel my order after placing it?

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Once an order has been placed, it cannot be cancelled, amended, or combined. Orders are processed promptly to ensure timely delivery.

I’m having trouble checking out. What should I do?

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If you experience any issues at checkout, please try refreshing the page or using a different browser or payment method. If the issue persists, contact us at customer.service@vimijoshibeauty.com and our team will be happy to assist.

I can’t log into my account or have forgotten my password. How can I reset it?

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Please use the “Forgot Password” link on the login page to reset your password. If you continue to experience difficulties, contact our Customer Care team for support.

I didn’t receive my order confirmation email. What should I do?

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Please check your spam or junk folder, as confirmation emails may occasionally be filtered. If you still cannot locate it, contact our Customer Care team and we will be happy to assist.

Shipping & Delivery

Where do you ship?

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We currently deliver across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, Umm Al Quwain, and Al Ain.

How much does delivery cost?

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Standard delivery is free on orders above AED 250. Orders below AED 250 are charged AED 25.

How long does delivery take?

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Orders are typically delivered within 1–2 business days, Monday to Saturday, excluding public holidays.

Will I receive tracking details?

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Yes. Once your order ships, you will receive an email with tracking details. Please allow up to 1 business day for the tracking link to activate.

Do you ship internationally?

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We currently ship within the UAE only. International shipping options may be introduced in the future, subject to availability.

Returns & Exchanges

Can I return a product?

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For health, safety, and hygiene reasons, we do not accept returns on health and beauty products, including skincare, makeup, and cosmetics, or on personalised items. Refunds or replacements are only offered if the item received is incorrect or arrives damaged due to a manufacturing defect.

Do you offer refunds on opened products?

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No. We do not offer refunds on opened or used products unless the item is damaged due to a manufacturing defect.

How do I request a return or exchange?

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Please email customer.service@vimijoshibeauty.com within 48 hours of receiving your order, including your order number, reason for the request, and clear photos of the item. If your request is approved, our team will provide return instructions.

Can I exchange a product?

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Exchanges are only available if you received the wrong item or if the product arrived damaged. Requests must be made within 48 hours of delivery.

How long do refunds take?

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Approved refunds are typically processed within 7–10 business days after the returned item has been received and inspected.

Do you offer refunds for change of mind?

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For health, safety, and hygiene reasons, we are unable to offer refunds for change of mind on beauty products.

Products & Usage

Will the shade look exactly the same as online?

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We do our best to display shades as accurately as possible. However, colour may vary slightly depending on screen settings and lighting conditions.

Do you recommend a patch test?

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Yes. We recommend patch testing any new product before full application. If irritation occurs, discontinue use.

Are your products cruelty-free?

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Yes. All Vimi Joshi Beauty products are cruelty-free and are not tested on animals.

Are your products suitable for sensitive skin?

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Our products are thoughtfully formulated; however, individual skin reactions may vary. We recommend reviewing the full ingredient list before use and discontinuing use if irritation occurs.

What makes Vimi Joshi Beauty different?

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Vimi Joshi Beauty is a founder-led brand rooted in professional artistry, cultural understanding, and real-world performance, designed to work beautifully across a wide range of skin tones.

Are your products dermatologist or ophthalmologist tested?

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Our products are developed and tested to meet applicable cosmetic safety standards. We do not position the brand as medical or clinical, and we do not provide medical or dermatological advice. Full ingredient information is available on each product page.

Is Vimi Joshi Beauty inspired by South Asian beauty?

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Vimi Joshi Beauty is inspired by the founder’s cultural heritage and professional artistry experience. The brand celebrates colour, craftsmanship, and real-world wearability, designed to work beautifully across a wide range of skin tones.

Do you offer sample sizes or deluxe minis?

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We do not currently offer sample sizes for individual purchase. From time to time, samples or gifts may be included as part of special promotions, subject to availability.

Can I send an order as a gift?

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At this time, all orders are shipped in standard Vimi Joshi Beauty packaging. Pricing information is not included inside the parcel, making it suitable for gifting.

Do you offer gift cards?

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Gift cards are not currently available. We hope to introduce gifting options in the future.

Payments

What payment methods do you accept?

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We accept all major credit and debit cards (Visa and Mastercard), Apple Pay, and any other payment methods supported by Stripe in the UAE.

Is my payment information secure?

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Yes. All payments are processed securely through trusted, encrypted payment gateways.

Customer Care

How can I contact Customer Care?

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You can reach our Customer Care team by emailing customer.service@vimijoshibeauty.com

When will I hear back after contacting you?

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Our team aims to respond within 48 hours, Monday to Friday, excluding public holidays.

FAQ'S