Orders & Delivery

We currently ship to the UAE, selected GCC countries, the UK and the US.

Delivery times vary by location. UAE orders are typically delivered within 1–2 business days (Monday to Saturday, excluding public holidays). GCC, UK and US delivery times will be shown at checkout and may vary depending on courier service, customs processing and public holidays.

Is delivery free?

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Yes, free shipping is available on qualifying orders:
UAE: Free shipping on orders above AED 250
UK: Free shipping on orders above £80
US: Free shipping on orders above $95

What are your standard shipping charges?

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UAE: AED 25 for orders below AED 250
UK: £9 standard shipping for orders below £80
US: $12 standard shipping for orders below $95
GCC: Shipping rates are calculated at checkout based on your delivery location.

Will I need to pay duties, taxes or customs charges?

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For international orders, customs duties, taxes or import fees may apply depending on your delivery country. These charges are the responsibility of the customer and are not included in the product price or shipping fee unless stated otherwise at checkout.

How can I track my order?

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Once your order ships, we’ll email you a tracking link. Please allow up to 1 business day for tracking to activate.

Do you offer same-day delivery?

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Not at this time, but it’s something we’re exploring.

Payments

What payment methods do you accept?

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We accept all major credit/debit cards (Visa, Mastercard) and Apple Pay. Additional local payment options may be available depending on your market and checkout settings.

Which currency will I be charged in?

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Prices may be displayed in the relevant market currency where available. The final order total, including any shipping charges, will be shown in AED at checkout before you complete your purchase.

Is Cash on Delivery available?

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No, we currently do not offer Cash on Delivery.

Is it safe to shop online with Vimi Joshi Beauty?

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Absolutely. All transactions are processed securely through trusted third-party payment gateways. We do not store your payment details.

Returns & Exchanges

Can I return a product?

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For health, safety and hygiene reasons, we are unable to accept returns or exchanges on beauty, skincare, makeup or cosmetic products, unless the item received is incorrect, damaged or defective.

Do you offer refunds on opened products?

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No. We do not offer refunds on opened or used products unless the item is damaged due to a manufacturing defect.

How do I request a return or exchange?

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Email us at customer.service@vimijoshibeauty.com with your order number, reason for return, and a clear photo of the item. If eligible, we’ll provide return instructions. You must notify us within 48 hours of receiving your order.

Can I exchange a product?

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Exchanges are only available if you received the wrong item or if the product arrived damaged. Requests must be made within 48 hours of delivery.

Are shipping fees, duties or taxes refundable?

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Original shipping fees, customs duties, taxes and import charges are non-refundable unless the item is confirmed to be incorrect, damaged or defective due to our error.

Products

Are your products cruelty-free?

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Yes. All Vimi Joshi Beauty products are cruelty-free and not tested on animals at any stage of development or production.

Do you test on animals?

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No. VJB is proudly 100% against animal testing.

Are your products vegan?

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All of our products are formulated to be vegan-friendly. Please refer to individual product pages for specific ingredient details.

Are your products talc-free?

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Yes. All of our formulations are talc-free, developed with clean, skin-respecting ingredients that prioritise performance and comfort.

Are your products suitable for sensitive skin?

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Our formulas are designed to be gentle. However, we recommend patch testing if you have sensitive or reactive skin.

Do your shades suit South Asian skin tones?

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Yes. Our shades are thoughtfully crafted with South Asian undertones in mind, but designed to flatter a wide range of skin tones. Our unique pigment blends deliver rich payoff and a warm, radiant finish for everyone.