RETURN & EXCHANGES
Returns, Refunds & Exchanges Policy
We hope you love your Vimi Joshi Beauty purchase, but if something isn’t quite right, here’s everything you need to know.
Returns & Refunds
In line with global retail standards, we are unable to accept returns or exchanges for the following product categories:Health & beauty items (such as skincare, makeup, and cosmetics), or personalised products tailored to your order.
We only offer a refund or exchange in the following cases:
1. You received the wrong item or shade
2. Your item arrived damaged due to a manufacturing defect
If your item qualifies, you must notify us within 48 hours of receiving your order by emailing customer.service@vimijoshibeauty.com with your order number and a clear photo of the item.
If approved, a full refund will be issued to your original payment method within 7–10 business days of receiving the return.Please note: original shipping fees (if applicable) are non-refundable.
Exchanges
We only offer exchanges in the following circumstances:
1. You received the wrong item or shade
2. Your item arrived damaged or defective
If your order qualifies, please contact us within 48 hours of delivery at customer.service@vimijoshibeauty.com, including your order number and a clear photo of the item. If eligible, we will send a replacement at no extra cost.
Cancelations
Once an order has been placed, we are unable to cancel or make changes to it.
If you have any questions or concerns about your order, please don’t hesitate to contact our customer care team at customer.service@vimijoshibeauty.com.
